Product Return Policy – SweetShine accepts product returns within 30 days of the original invoice date. To make a return, please contact us at firstname.lastname@example.org to authorize. Returns must be shipped within 5 days from contacting us. Product returned for credit must be unmarked, unopened, have a securely fastened seal, and be accompanied by an original invoice or an invoice copy. SweetShine is not responsible for shipping expenses for returned product. Upon receipt of your product return, SweetShine will issue a product credit to your account, less a 20% restocking fee. This product credit is to be used toward future purchases. If you receive an order that is incomplete or damaged, you must notify SweetShine within 5 days of receipt of the order. No refunds will be given for ebook and other downloadable purchases.